Calvertnc Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Email: hi@calvertnc.com
What information we collect, use, and why
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Marketing preferences
- Technical data, including information about browser and operating systems
For information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Website and app user journey information
- IP addresses
For dealing with queries, complaints or claims:
- Names and contact details
- Addresses
- Payment details
- Purchase or service history
- Customer or client accounts and records
- Correspondence
- Location data
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
For operation of client or customer accounts:
- Consent – we have permission from you after we gave you all the relevant information.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing undue risk of harm to anyone.
- Our legitimate interests are to communicate with clients, manage and improve services, receive payments, and use analytics to enhance site performance.
For information updates or marketing purposes:
- Consent – we have permission from you after we gave you all the relevant information.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing undue risk of harm to anyone.
- Our legitimate interests are as described above.
For queries, complaints or claims:
- Consent – we have permission from you after we gave you all the relevant information.
- Legitimate interests – as described above.
For more information on our use of legitimate interests as a lawful basis, contact us using the details set out above.
Where we get personal information from
How long we keep information
Indefinitely – unless you ask for it to be deleted.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
We may share your personal information with:
- Debt collection agencies
- Other financial or fraud investigation authorities
- Insurance companies, brokers or other intermediaries
- Professional or legal advisors
- Regulatory authorities
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
- Suppliers and service providers
- Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint/
Last updated – 01/09/2025
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